Frequently Asked Questions

If I join the Dedicated Care Center, will this change how my insurance works? Will I still pay a co-pay?

This new practice will not affect the insurance process at all. You will continue to pay your co-pay and we will continue to file your insurance. Your co-pay is an agreement between you and your insurance carrier. The monthly payment for the Dedicated Care Center is for non-clinical services that are NOT covered by your insurance carrier. Your insurance will not cover the monthly membership fee.

What insurances work with the Dedicated Care Center?

We are currently open to most insurance products, including Medicare. Most of our physicians do not participate with the Anthem HMO product (HealthKeepers).

What if I leave the Dedicated Care Center mid-year?

The Dedicated Care Center membership is month-to-month. You may discontinue your membership at any time. If you have paid in advance for the full year, we will refund you the prorated amount.

How are payments made?

The most common form of payment is through automatic bank account deduction or credit card charge. Monthly or yearly billing can be arranged. Other options exist; please call us for details.

Will you see me on the weekend?

Beginning January 9, 2016, the Dedicated Care physician and care team on call for the day will also be available in the office on Saturdays from 9:00am - 12:00pm to assist you with your urgent healthcare needs. You should contact our after-hours number at 757-252-9400 to reach us on Saturdays as well as any time outside of our normal business hours of Monday-Friday, 8:00am-5:00pm.

Will you see me in the hospital?

Beginning December 20, 2015, our patients requiring hospitalization at Sentara Norfolk General Hospital will also now benefit from the 24/7 on-site hospital medical care provided by the Sentara Medical Group Hospital Physicians. New hospital standards of care require the availability of a hospital specialist on-site 24/7. This blanket coverage best protects you during your hospitalization. Our physicians at the Dedicated Care Center will continue to play an active role during your hospitalization at Sentara Norfolk General Hospital, and at other hospitals, and will continue to guide and direct your healthcare, regardless of your location.

Who do I call after hours?

That’s just another benefit of the Dedicated Care Center. No waiting on hold for the answering service or the after hours nurse. The on-call physician is available by cell phone if you need us.